You may have noticed that iPhones do not close the camera when scanning an unsecure (open) network. Open networks are typical for external captive portal systems such as Fydelia.com, so this presents a bit of a problem! Solution We noticed that iPhones do redirect correctly for secure (WPA) network QR scans. So to get your Fydelia splash page correctly appearing on a QR code scan, follow these steps: Happy guests! Now you can stick your […]
When you receive your Starter Kit it will contain: Connecting it is simple. The diagram below shows an example with a UniFi access point but the principle is the same for any equivalent device. After a few moments you will see your Fydelia guest WiFi network available to connect and log in to WiFi
In this demonstration we’ll see how to add and customise a background image slide show with zoom effect.
It’s easy to direct your guests to a website or even your Facebook or Instagram page once they have logged in to WiFI While editing your splash page just hover the form and choose “EDIT” Then scroll down the settings until you find the Continue URL setting: Choose YES and enter the Continue URL Note: Some splash forms, such as UniFI, also support the ability to send a returning customer to a different URL after […]
Presence analytics are really where Fydelia’s power lies for reporting. For detailed reporting you will need to enable the Analytics API on your Meraki dashboard.We’ll need to know your validator code for your WLAN used for the splash page. To get that, and set up your Analytics with Fydelia: 1. In the Meraki dashboard, under Organization, select Location Analytics.2. Make sure Analytics and CMX API are enabled3. Please reply to this mail with your Validator […]
Since March 2022, Fydelia has seen a surge in incidents relating to the Amazon FireTV / Firestick system. Symptoms The device attempts to access the internet using any open WiFi connection, which is usually the Guest WiFi redirect to the venue’s Fydelia login page. The device source port is incremented from 30,000 to 60,000 while it tries to gain access and will be redirected to the Fydelia splash page dozens, sometimes hundreds, of times per […]
