Some users have reported problems connecting to their UniFi controllers using PCs and Laptops. The error is either “No network available”, or the connection drops / disconnects occasionally. We found this article which might be useful in troubleshooting the issue: https://community.ui.com/questions/Cant-connect-to-wifi-for-some-PCs-and-laptop/57dbe4ce-3051-40ba-b4a4-3ae59978997f If you experience this issue, try this fix: Make sure Auto-Optimize Network and High Performance Devices are disabled. Settings > Site > Auto-Optimize Network Settings > Wireless Networks > SSID > Advanced Options > High Performance Devices Also, could you […]
Preparation You will need: 1. Creating a dedicated Admin Account for Fydelia Fydelia requires a basic admin account on your site in order to be able to authenticate guest devices onto your network. CLICK HERE to learn how to set up a new admin user on your controller. Adding a new Wireless network 1. Create a new Wireless network Choose Wireless Networks and click create: Note: You must first create a password. UniFi won’t allow you […]
How to create a dedicated Admin user for Fydelia in UniFi Preparation You will need: A controller with the latest software version Step 1 – Creating an Admin account The Fydelia.com server requires an Admin account for your site, so that it is able to authenticate guest devices onto your network. 1. In settings choose ADMIN: 2. Choose Add New Admin 3. Choose Manually Set and share the password, and choose a user name: 4. […]
You can easily adopt your access points to a new controller. Follow these steps to automatically migrate. Prerequisites The new controller must be online and accessible via the internet You must be on the latest controller version The APs you wish to migrate must be connected (online) Steps overview Follow the steps very carefully. The basic steps are: Export a backup file from the controller (UNF file) Import that file onto the new controller Initiate […]
Ubiquiti UniFi devices do not use standard power supplies. To make cabling simpler, they just need one single “PoE” cable. PoE stands for “Power Over Ethernet”, and the power is “injected” by a PoE adapter. Here’s how to connect your device correctly for power and internet connection:
Fydelia requires basic admin access to your site in order to be able to authenticate guest devices on to your network. There is no need for dashboard access, view pending devices, adopt etc. Just basic admin. To invite an email to be used as an admin account to your site, go to System Settings -> Administration Click ADD NEW ADMIN Fill in the required details: When you receive the email, you will be invited to […]
